hvad skal jeg gøre

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gibus
Lowlevel poster
Posts: 187
Joined: Sun Apr 07, 2013 15:01

hvad skal jeg gøre

Post by gibus »

Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroes nexus.com/blue-tracker/topic/ 7692-need-help-resolving-error-blzbntagt000008ad for a few possible fixes and steps!

jeg er ikke go til PC og kan ikke finde ud ef hvad jeg skal
Qeu
Singularity
Posts: 2081
Joined: Thu Jan 24, 2013 18:28

Post by Qeu »

Jeg har hakket siden op da det for mig ligner noget fusk. Hvis nogen ved noget andet må de meget gerne sige til. Har du haft skrevet til en GM om dette problem?
Tauren rogue i forklædning.
User avatar
Yogis
Lowlevel poster
Posts: 223
Joined: Wed Sep 12, 2007 17:43
Location: danmark emdrup

Post by Yogis »

Hvad er det for et spil du har bedt om hjælp til. bare så vi kan se hva det drejer sig om :) Og hvad er dit problem med det spil, *edit Som Qeu også spørg om :P * har du bedt om hjælp til spillet.
gibus
Lowlevel poster
Posts: 187
Joined: Sun Apr 07, 2013 15:01

Post by gibus »

hej det er wow
jeg kan ikke hente spil i battel.net app
der kommer en pop op med we´re having a problem transferring data. please hcech your internet connection just in case and try again

ja jeg har skrevet til en GM

1 Hey there Niklas,

Game Master Havfstach here for ya and I have read over your ticket about this problem with your Battle.net Desktop application not working properly.

To help determine what is causing the conflict and resolve the issue, I have emailed you with some troubleshoot steps that have been known to resolve this issue. Each one has the potential of solving your issue, so feel free to try the game again after each step. I also do encourage you to make sure that you're connecting via a wired connection and not wireless for best possible connection.

If you're still having a problem after that, go ahead and send me your diagnostic information. These would be your Pathping, Traceroute, DXDIAG and MSINFO Logs.

To obtain the systems diagnostic files, follow the instructions here: https://eu.battle.net/support/en/articl ... stem-files
https://eu.battle.net/support/en/article/looking-glass

- Please attach these files to your reply.
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT, or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.

2
Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroesnexus.com/blue-tracker ... gt000008ad for a few possible fixes and steps!

3
Hello Niklas,

thanks for your reply

Unfortunatly we can't offer assistance via teamviewer or similar programs. If you feeling uncomfortable with the mentioned steps you should consider asking a friend or a pc specialist for help.

Most of the steps which can resolve your issue are very good explained on our supportsite and you can give it a try.

1. You should correct your secondary logon settings, because currently it is stopped which can cause installation problem, follow the instructions under https://eu.battle.net/support/en/articl ... on-service

2. Check your PC for Spy- and Malware, you can find some anti-spyware program in this article https://eu.battle.net/support/en/articl ... virus-scan

3. Check your Proxy settings: https://eu.battle.net/support/en/articl ... y-settings

4. Delete the Battle.net and Blizzard Entertainment Folder under C:\ProgramData\ https://eu.battle.net/support/en/articl ... che-folder

I hope these steps resolve your issue and have a good day!
gibus
Lowlevel poster
Posts: 187
Joined: Sun Apr 07, 2013 15:01

Post by gibus »

gibus wrote:hej det er wow
jeg kan ikke hente spil i battel.net app
der kommer en pop op med we´re having a problem transferring data. please check your internet connection just in case and try again

ja jeg har skrevet til en GM

1 Hey there Niklas,

Game Master Havfstach here for ya and I have read over your ticket about this problem with your Battle.net Desktop application not working properly.

To help determine what is causing the conflict and resolve the issue, I have emailed you with some troubleshoot steps that have been known to resolve this issue. Each one has the potential of solving your issue, so feel free to try the game again after each step. I also do encourage you to make sure that you're connecting via a wired connection and not wireless for best possible connection.

If you're still having a problem after that, go ahead and send me your diagnostic information. These would be your Pathping, Traceroute, DXDIAG and MSINFO Logs.

To obtain the systems diagnostic files, follow the instructions here: https://eu.battle.net/support/en/articl ... stem-files
https://eu.battle.net/support/en/article/looking-glass

- Please attach these files to your reply.
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT, or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.

2
Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroesnexus.com/blue-tracker ... gt000008ad for a few possible fixes and steps!

3
Hello Niklas,

thanks for your reply

Unfortunatly we can't offer assistance via teamviewer or similar programs. If you feeling uncomfortable with the mentioned steps you should consider asking a friend or a pc specialist for help.

Most of the steps which can resolve your issue are very good explained on our supportsite and you can give it a try.

1. You should correct your secondary logon settings, because currently it is stopped which can cause installation problem, follow the instructions under https://eu.battle.net/support/en/articl ... on-service

2. Check your PC for Spy- and Malware, you can find some anti-spyware program in this article https://eu.battle.net/support/en/articl ... virus-scan

3. Check your Proxy settings: https://eu.battle.net/support/en/articl ... y-settings

4. Delete the Battle.net and Blizzard Entertainment Folder under C:\ProgramData\ https://eu.battle.net/support/en/articl ... che-folder

I hope these steps resolve your issue and have a good day!
Bleuf
Retired Guildleader
Posts: 6381
Joined: Sat Sep 21, 2013 0:25

Post by Bleuf »

Som jeg læser det skal du gå igennem de trin han beskriver under punkt 3.

De ser allesammen ud til at være sikre links.

Hvis du er utryg ved det, så må du finde en buddy, der er PC haj, og få hjælp der. Eller måske kan vi finde ud af noget.

Hilsen
HC
gibus
Lowlevel poster
Posts: 187
Joined: Sun Apr 07, 2013 15:01

Post by gibus »

hej
oki tak
krudus ville se på det idag ^^
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