Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroes nexus.com/blue-tracker/topic/ 7692-need-help-resolving-error-blzbntagt000008ad for a few possible fixes and steps!
jeg er ikke go til PC og kan ikke finde ud ef hvad jeg skal
hvad skal jeg gøre
Moderators: Officers, Advisors
hej det er wow
jeg kan ikke hente spil i battel.net app
der kommer en pop op med we´re having a problem transferring data. please hcech your internet connection just in case and try again
ja jeg har skrevet til en GM
1 Hey there Niklas,
Game Master Havfstach here for ya and I have read over your ticket about this problem with your Battle.net Desktop application not working properly.
To help determine what is causing the conflict and resolve the issue, I have emailed you with some troubleshoot steps that have been known to resolve this issue. Each one has the potential of solving your issue, so feel free to try the game again after each step. I also do encourage you to make sure that you're connecting via a wired connection and not wireless for best possible connection.
If you're still having a problem after that, go ahead and send me your diagnostic information. These would be your Pathping, Traceroute, DXDIAG and MSINFO Logs.
To obtain the systems diagnostic files, follow the instructions here: https://eu.battle.net/support/en/articl ... stem-files
https://eu.battle.net/support/en/article/looking-glass
- Please attach these files to your reply.
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT, or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.
2
Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroesnexus.com/blue-tracker ... gt000008ad for a few possible fixes and steps!
3
Hello Niklas,
thanks for your reply
Unfortunatly we can't offer assistance via teamviewer or similar programs. If you feeling uncomfortable with the mentioned steps you should consider asking a friend or a pc specialist for help.
Most of the steps which can resolve your issue are very good explained on our supportsite and you can give it a try.
1. You should correct your secondary logon settings, because currently it is stopped which can cause installation problem, follow the instructions under https://eu.battle.net/support/en/articl ... on-service
2. Check your PC for Spy- and Malware, you can find some anti-spyware program in this article https://eu.battle.net/support/en/articl ... virus-scan
3. Check your Proxy settings: https://eu.battle.net/support/en/articl ... y-settings
4. Delete the Battle.net and Blizzard Entertainment Folder under C:\ProgramData\ https://eu.battle.net/support/en/articl ... che-folder
I hope these steps resolve your issue and have a good day!
jeg kan ikke hente spil i battel.net app
der kommer en pop op med we´re having a problem transferring data. please hcech your internet connection just in case and try again
ja jeg har skrevet til en GM
1 Hey there Niklas,
Game Master Havfstach here for ya and I have read over your ticket about this problem with your Battle.net Desktop application not working properly.
To help determine what is causing the conflict and resolve the issue, I have emailed you with some troubleshoot steps that have been known to resolve this issue. Each one has the potential of solving your issue, so feel free to try the game again after each step. I also do encourage you to make sure that you're connecting via a wired connection and not wireless for best possible connection.
If you're still having a problem after that, go ahead and send me your diagnostic information. These would be your Pathping, Traceroute, DXDIAG and MSINFO Logs.
To obtain the systems diagnostic files, follow the instructions here: https://eu.battle.net/support/en/articl ... stem-files
https://eu.battle.net/support/en/article/looking-glass
- Please attach these files to your reply.
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT, or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.
2
Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroesnexus.com/blue-tracker ... gt000008ad for a few possible fixes and steps!
3
Hello Niklas,
thanks for your reply
Unfortunatly we can't offer assistance via teamviewer or similar programs. If you feeling uncomfortable with the mentioned steps you should consider asking a friend or a pc specialist for help.
Most of the steps which can resolve your issue are very good explained on our supportsite and you can give it a try.
1. You should correct your secondary logon settings, because currently it is stopped which can cause installation problem, follow the instructions under https://eu.battle.net/support/en/articl ... on-service
2. Check your PC for Spy- and Malware, you can find some anti-spyware program in this article https://eu.battle.net/support/en/articl ... virus-scan
3. Check your Proxy settings: https://eu.battle.net/support/en/articl ... y-settings
4. Delete the Battle.net and Blizzard Entertainment Folder under C:\ProgramData\ https://eu.battle.net/support/en/articl ... che-folder
I hope these steps resolve your issue and have a good day!
gibus wrote:hej det er wow
jeg kan ikke hente spil i battel.net app
der kommer en pop op med we´re having a problem transferring data. please check your internet connection just in case and try again
ja jeg har skrevet til en GM
1 Hey there Niklas,
Game Master Havfstach here for ya and I have read over your ticket about this problem with your Battle.net Desktop application not working properly.
To help determine what is causing the conflict and resolve the issue, I have emailed you with some troubleshoot steps that have been known to resolve this issue. Each one has the potential of solving your issue, so feel free to try the game again after each step. I also do encourage you to make sure that you're connecting via a wired connection and not wireless for best possible connection.
If you're still having a problem after that, go ahead and send me your diagnostic information. These would be your Pathping, Traceroute, DXDIAG and MSINFO Logs.
To obtain the systems diagnostic files, follow the instructions here: https://eu.battle.net/support/en/articl ... stem-files
https://eu.battle.net/support/en/article/looking-glass
- Please attach these files to your reply.
- Attachment must be under 5MB
- Attachments must be in BMP,JPG,GIF,TXT, or TGA format
- Make sure that all attachments (up to 4 files allowed) meet the recommended requirements. Security concerns may cause files with other formats or files that are too large to be filtered or deleted without response.
2
Hey there, Niklas. Game Master Damrodrial here. I've got your ticket regarding the problems you're having, including that error, and I'm here to help. After looking into the possible causes of that error code, I've found that it basically comes down to a program on your computer stopping our program from doing what it needs. Check out http://www.heroesnexus.com/blue-tracker ... gt000008ad for a few possible fixes and steps!
3
Hello Niklas,
thanks for your reply
Unfortunatly we can't offer assistance via teamviewer or similar programs. If you feeling uncomfortable with the mentioned steps you should consider asking a friend or a pc specialist for help.
Most of the steps which can resolve your issue are very good explained on our supportsite and you can give it a try.
1. You should correct your secondary logon settings, because currently it is stopped which can cause installation problem, follow the instructions under https://eu.battle.net/support/en/articl ... on-service
2. Check your PC for Spy- and Malware, you can find some anti-spyware program in this article https://eu.battle.net/support/en/articl ... virus-scan
3. Check your Proxy settings: https://eu.battle.net/support/en/articl ... y-settings
4. Delete the Battle.net and Blizzard Entertainment Folder under C:\ProgramData\ https://eu.battle.net/support/en/articl ... che-folder
I hope these steps resolve your issue and have a good day!